Get in Touch

Contact Us & Support

Have questions about document masking, browser compatibility, or client-side privacy architecture? We are here to help.

Important Privacy Notice regarding support requests:

Because MaskDoc operates 100% on your local device and transmits zero data to our servers, we do not possess, store, or have access to any documents you mask. Please do not email sensitive unredacted identity documents (such as original Aadhaar or PAN card scans) to our support team.

General Support & Feedback

Assistance with tool usage or preset suggestions

For technical queries, feature requests, or troubleshooting browser rendering issues:

support@maskdoc.in

Security & Compliance

Vulnerability disclosures & legal inquiries

For security audits, responsible vulnerability disclosure, or regulatory inquiries:

security@maskdoc.in

Statutory Mandate

Grievance Redressal Officer (IT Rules, 2021 & DPDP Act, 2023)

Pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Digital Personal Data Protection Act, 2023, users and Data Principals may submit complaints, grievances, or legal notices to our designated Grievance Officer:

Officer Title & DepartmentGrievance Redressal OfficerLegal, Compliance & Data Principal Rights

Statutory Contact Emailgrievance@maskdoc.inOfficial designated channel

Statutory Timelines (SLA)Acknowledgement: ≤ 24 HoursResolution / Disposal: ≤ 15 Days

Jurisdiction & Legal FrameworkRepublic of IndiaGoverned by the laws of India

Project Stewardship & Non-Affiliation Notice

MaskDoc is an independent, client-side digital privacy initiative developed in India to promote personal data defense and statutory data minimization. MaskDoc is not affiliated with UIDAI, the Income Tax Department, Election Commission of India, or any department of the Government of India.

Frequently Asked Inquiries

Can MaskDoc recover a masked document if I lost my download?: No. MaskDoc does not store your files on any server. Once you close or reload the browser tab, the session memory is cleared permanently.
Is MaskDoc completely free to use?: Yes. MaskDoc is a free client-side privacy tool designed to encourage safe digital document practices across India.
Typical response time for inquiries?: Inquiries submitted to our support and security channels are typically addressed within 24 to 48 business hours.